LOKRA Asset Solutions – Terms and Conditions
Last Updated: 6 June 2025
1. Acceptance of Terms
This Terms and Conditions agreement (“Terms”) is a legally binding contract between you (“User,” “you,” “your”) and LOKRA Asset Solutions (“LOKRA,” “we,” “us,” “our”). These Terms govern your access to and use of the lokra.info website, our physical asset tags (“Tags”), and the associated digital verification services (collectively, the “Service”).
By purchasing Tags, registering an account, or using any part of the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.
2. Description of Service
The LOKRA Service consists of durable physical Tags designed to be affixed to assets, and a secure cloud-based database where Users can register their assets and associated information. The Service is designed to deter theft, aid in the recovery of lost or stolen property, and simplify asset management for insurance purposes.
3. User Accounts and Responsibilities
- Account Creation: To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process.
- Account Security: You are solely responsible for safeguarding your account password and for all activities that occur under your account. You must notify LOKRA immediately of any unauthorized use of your account.
- Accurate Information: You are responsible for the accuracy of the information you provide about your assets, including descriptions, serial numbers, and photos. This information is critical for the Service to function effectively.
4. Fees and Payment
Certain aspects of the Service, including the purchase of physical Tags, require payment. All applicable fees are listed on our Products & Pricing page and are quoted in New Zealand Dollars (NZD). By purchasing Tags, you agree to pay the specified fees.
5. Intellectual Property
All content, branding, software, and technology related to the Service, including the LOKRA name and logo, are the exclusive property of LOKRA Asset Solutions and its licensors. You may not use, copy, adapt, modify, or distribute any part of our intellectual property without our prior written consent.
6. Disclaimer of Warranties
The Service is provided on an “as is” and “as available” basis. While LOKRA endeavours to provide a reliable and effective service, we make no warranty that the Service will:
- (a) prevent all instances of theft or loss of your assets;
- (b) be uninterrupted, timely, secure, or error-free; or
- (c) guarantee the recovery of any lost or stolen asset.
The visibility of a LOKRA Tag is a deterrent and the verification system is a tool to aid recovery; they are not a guarantee of prevention or recovery.
7. Limitation of Liability
This clause is a cornerstone of our agreement. Please read it carefully.
To the maximum extent permitted by New Zealand law, the total liability of LOKRA Asset Solutions, its directors, employees, and affiliates, to you or any third party, whether in contract, tort (including negligence), or otherwise, for any and all claims, losses, damages, or expenses arising out of or in connection with the use of the Service or any LOKRA Tag, shall be strictly and exclusively limited to the purchase price you paid for the specific LOKRA Tag to which the claim relates.
Furthermore, LOKRA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, the loss of the asset itself, loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages.
8. Indemnification
You agree to indemnify, defend, and hold harmless LOKRA Asset Solutions and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Service, or your violation of these Terms.
9. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts of New Zealand to resolve any legal matter arising from these Terms.
11. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect.
12. Contact Us
If you have any questions about these Terms, please contact us at:
- Email:
support@lokra.info